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Frequently Asked Questions

We’re Here to Help

  • WHAT CAN DELAY MY ORDER? IS THIS WEBSITE SECURE?
    Legal holidays, inclement weather and unexpected circumstances could delay order processing. Any orders with address issues will be cancelled.

    Yes. Thatcher’s Gourmet Popcorn uses VeriSign’s SSL solution to protect our customers’ credit card number and other confidential information.
  • WILL I RECEIVE AN ORDER CONFIRMATION E-MAIL? WHAT TYPE OF PAYMENT DO YOU ACCEPT?
    We will automatically send you an e-mail confirmation as long as you have provided us with a valid e-mail address. You will also receive a tracking number via e-mail once UPS has picked up the shipment. To ensure that you receive all of our emails, please add sales@tgsp.com to your address book or trusted sender list.

    We accept MasterCard, Visa, Discover, Diners Club and American Express credit cards and PayPal.
  • WHAT IS YOUR RETURN AND REFUND POLICY? CAN I SHIP TO A P.O. BOX?
    Thatcher’s Gourmet Popcorn does not accept returns. For refund questions, please contact Customer Experience at 415-643-9945.

    No, UPS does not deliver to P.O. Boxes.
  • CAN I SHIP OR HAVE MY ORDER DELIVERED ON THE WEEKEND? DOES Thatcher’s Gourmet Popcorn SHIP INTERNATIONALLY?
    Except for major holidays, UPS only picks up and delivers on weekdays.

    Except for Canada, we do not. Since our secret family recipes are preservative-free, we cannot guarantee freshness due to extended delivery times.
  • I HAVE VARIOUS FOOD ALLERGIES, CAN I STILL EAT YOUR POPCORN?
    Thatcher's Gourmet Popcorn are air Popped. Please read the allergen statement printed on our packaging for the most product-specific and up-to-date information.
  • IS YOUR POPCORN KOSHER?
    Yes! Thatcher's Gourmet Popcorn Certified Kosher by Kosher Consultants. Kosher Consultants are a recognized and trusted Kosher certification.
  • HOW LONG WILL YOUR POPCORN STAY FRESH?
    Our popcorn is popped fresh daily and packaged as soon as it cools! Thatcher's Gourmet Popcorn guarantees freshness for 6-months (3 month Savory) in any of our sealed packages. Between snacking, we suggest keeping the package tightly sealed to retain maximum freshness.
  • DOES THATCHER'S GOURMET POPCORN CHARGE SALES TAX?
    No Sales Tax is charged on food items.
  • WHERE CAN I FIND NUTRITION INFORMATION?
    On our packaging or contact customer service with specific product information requests. 415-643-9945
  • HOW MUCH POPCORN COMES IN YOUR TINS?
    Our 2-Gallon Tin will serve 20 or more people. Our 3.5-Gallon Tin will serve 35 or more.
Thatcher's Gourmet Popcorn
Thatcher's Gourmet Popcorn
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